My login details don’t work

If your login credentials are not working, here are some important steps to check before reaching out for support:

Case Sensitivity

• Both your username and password are case-sensitive, so ensure you are entering them exactly as provided.
• Usernames typically do not contain capital letters, though there can be exceptions.

Common Issues to Double-Check

1. Typing Errors: Carefully review each letter, number, and special character in your credentials.
2. Unintentional Spaces: Make sure there are no extra spaces at the start or end of your username or password. This can sometimes happen when copying and pasting credentials.
3. Caps Lock and Keyboard Layout: Verify that your Caps Lock key is not accidentally enabled and your keyboard layout matches your usual typing style.

Still Unable to Log In?

If you’ve double-checked your credentials and are still unable to log in, please contact our support team for assistance. Provide as much detail as possible, including the username you are attempting to use and any error messages you receive.