Buffering

If you’re experiencing buffering while using the app, try the following steps to resolve the issue:

1. Check Your Internet Connection

• Ensure your device is connected to a stable and fast internet connection.
• Run a speed test to confirm your connection meets the recommended speed for streaming (at least 30 Mbps for HD content, 50Mbps for FHD).
• Restart your router or modem if needed.

2. Close Unused Apps

• Too many apps running in the background can affect performance.
• Close unused apps to free up system resources.

3. Clear App Cache

• Clearing the app’s cache can resolve many playback issues.
• Go to your device’s settings, find the app, and select “Clear Cache.”

4. Adjust Streaming Quality

• Lowering the playback quality can help reduce buffering if your internet speed is limited.
• Access the app’s settings and select a lower resolution, such as 720p or SD.

5. Restart Your Device

• A simple restart can often resolve temporary glitches.
• Power down your device, wait a few moments, and restart it.

6. Check Server Status

• Buffering can sometimes occur due to server-side issues.
• Contact your IPTV provider to confirm if there are any ongoing server problems.

7. Use a Wired Connection (If Possible)

• For devices that support it, connect directly to your router using an Ethernet cable for a more stable connection.

8. Use the Built-In VPN (if applicable)

• If your app has a built-in VPN, enable it to bypass ISP throttling or regional restrictions.
• Choose a server closest to your location for optimal performance.

9. Reinstall the App

• If none of the above works, uninstall and reinstall the app.
• Make sure you have the latest version for the best performance.

For persistent buffering issues, contact our support team for personalized assistance.